About Me
Experienced IT professional in managing and maintaining cybersecurity processes, computer systems, networks, and servers. I love to work and collaborate with other people to troubleshoot technical issues and implement solutions to optimize and protect the IT systems. I’m currently working for San Diego Superior Court as an IT Systems Specialist.
Projects
La Jolla Logic - Training & Managing System Analysis (2022)
github.com/nhnduy/LaJollaLogic-Training-System-AnalysisAnalyzed the current tracking & managing system of La Jolla Logic - a cybersecurity solution firm in San Diego, and designed a new effective system with Power Automate.
My groupmates and I started this project when we were taking the Systems Analysis class at SDSU. In this project, I learned to utilize Agile methodology to work collaboratively with my team. We used Data Flow Diagrams to analyze their current system, and designed a new effective training & managing system for La Jolla Logic.
Used APIs and Python libraries to develop an application to visualize and obtain database of individual stocks on the stock market, and Macroeconomics indicators.
I developed this application when I was taking the Business Application Programming class at SDSU. In this project, I learned to develop an application from scratch by myself. I’m pleased to have gained the knowledge of using technological resources to produce something of practical value.
All Work Experience
- Responsible for monitoring and analyzing cybersecurity alerts and logs from Intrusion Detection Systems (IDS), and Network Detection and Response (NDR).
- Responsible for designing, documenting and organizing cybersecurity processes, incident response plans, and cybersecurity awareness campaigns for more than 1100 users.
- Skills: Active Directory, SIEM, ExtraHop, CrowdStrike, Zscaler, Fortra, Python, JavaScript.
- Responsible for managing, troubleshooting, maintaining, licensing, and updating hardware and software assets, as well as resolving IT problems.
- Coordinated with the development engineers and prepared test plans to ensure the functionality of the company’s application.
- Responsible for quality assurance and database processing in the Logistics Department.
- Conducted system optimization research and gap analysis as a system analyst consultant.
- Analyzed the management processes and utilized SCRUM/Agile methodology to design a new effective system using a SaaS application.
- Improved the ROI from 40% to 292% with the proposed solution.
- Performed accounting and bookkeeping duties including handling monthly bills, preparing tax reports, financial statements, processing account receivable (AR) and account payable (AP), reconciling bank accounts, and other paperwork for multiple shopping plazas and businesses in Missouri, Arizona, Texas, and California.
- Processed payroll biweekly for employees of multiple businesses in various states.
- Operated on varieties of iPhone models to troubleshoot technical problems, repair and replace damaged parts.
IT Services/Computer Repair
IT Technician
May 2014 - June 2015
- Troubleshot hardware & software issues for customers on PC, laptops, tablets, and mobile phones. Installed & maintained applications on various hardware & software.
- Assisted businesses with setting up SOHO systems, user account management, helpdesk system, and remote desktop connection system.
Education
San Diego State University
Bachelor of Science, Management Information Systems
August 2022 - May 2024
- Current GPA: 3.6/4.0
- Skills: Python, MySQL, HTML/CSS, JavaScript, Power BI, Tableau, QuickBooks, Google Suite, Bilingual (Vietnamese & English)
Grossmont College
Associate of Science, Web Design/IT Support/Business Administration
August 2015 - December 2019
- GPA: 3.6/4.0